Terms of Service

Who we are

neonloops is operated by Ender Yildirim e.U., Vienna, Austria ("we", "us"). These terms are the agreement between us and the business that uses neonloops ("you"). By creating an account or accepting a workspace invite, you accept them on behalf of that business. You can save or print this page at any time.

For businesses only

neonloops is sold to businesses, not consumers. If you are a consumer, do not use it. You confirm that you use neonloops for your trade, business or profession, that you are at least 18, and that you are authorised to accept these terms for the business you act for.

Members who join through an invite use neonloops for the business that owns the workspace.

Accounts and workspaces

Keep your account details accurate and your sign-in credentials secure. A workspace belongs to its owner, who is responsible for its members, its billing, and everything done through it — including by connected agents and access tokens the workspace creates.

Open beta

neonloops is in open beta. Features will change, some will be added and some removed. We run the service with reasonable care, but we do not promise any particular level of availability. We tell you in advance about a change that removes something you depend on, where we reasonably can.

Billing and payment

You pay for the billable minutes your workflows and Studio spend working, at the rates shown in the product when the work runs. Time spent waiting — on an approval, or on a schedule — is not billed. There is no fixed fee and no minimum term. A payment card is required before work can run.

A step never bills less than a minimum, even when the work itself finishes faster. For a step or Studio turn that uses a model, that minimum is twice the list price of the model usage it made, plus a fixed minimum for each call it made to a connected app. For a step that uses no model, the minimum is one second, or longer if it calls a connected app. The minimum is expressed as time at the rate the step is billed at. A run's trigger step and any step that was skipped are exempt from all of this.

All prices and charges are in US dollars (USD). If your card is in another currency, your bank sets the exchange rate and any fees.

When you add a card, you authorise us to charge it through Stripe without asking you each time: in small amounts as usage builds up, and at the close of each monthly billing period, which starts on the 1st of the month. Each charge is the usage worked since the last charge, at the rates shown in the product. This authorisation lasts until the agreement ends; usage worked before then is still charged.

The workspace owner sets a monthly spend limit and can change it at any time. When the limit is reached, running workflows are stopped and new work cannot start until the limit is raised or the next period starts.

Across your whole workspace, we accept up to 2,500 connected-app events a calendar month (UTC), or one for every cent of your spend limit, whichever is greater. Every event an app sends counts, including ones a trigger ignores. Past that count, further events are not processed; we pause the workspace's app triggers and tell the workspace owner. They resume within the hour after the next month starts, or sooner once the workspace owner raises the spend limit enough that the count is above the events received that month — while the limit gives 2,500 or fewer, raising it does not help.

Prices exclude VAT and other taxes. If you are a business in the EU outside Austria and give us a valid VAT ID, VAT is due from you under the reverse-charge rules and we do not add it. Otherwise we add Austrian VAT where it applies. You are responsible for any tax due in your own country, including withholding tax; if you must withhold tax, you pay it on top, so that we receive the full amount.

Stripe issues an invoice or receipt for every charge. You agree to receive them electronically. Keep your billing name, address and VAT ID up to date.

Failed payments and price changes

If a payment fails, running work stops and new work cannot start until the payment succeeds. We may retry the charge. Amounts that stay unpaid carry the statutory default interest for businesses and the flat recovery fee under Austrian law (§§ 456 and 458 UGB). Contact us before disputing a charge with your bank; if you open a chargeback for usage that was worked, we may suspend the workspace until it is resolved, and the amount stays payable.

We announce rate changes by email to workspace owners and in the product at least 30 days before they take effect. A new rate applies only to minutes worked after that date. If you do not accept it, you can end the agreement before then.

Refunds

Minutes already worked are not refundable. If we charged you in error — a double charge, or minutes a run used because of a fault on our side — tell us within 60 days of the charge and we will refund or credit it.

Your content

You own what you put into neonloops and what your workflows produce — workflows, tables, files, skills, inputs and outputs. You give us the permission we need to store and process that content only to run the service for you. You are responsible for having the right to use it, and for keeping your own copies of content that matters to you.

Data protection

For personal data in your workspace content, you are the controller and we are your processor. Our Data Processing Agreement at neonloops.com/dpa governs that processing and forms part of these terms. You are responsible for having a lawful basis for that data, for informing the people it concerns, and for not using neonloops to make decisions based solely on automated processing that have legal or similarly significant effects on people, unless Article 22 GDPR allows it and its safeguards are in place.

How we handle our own account and billing data is described in our Privacy Policy at neonloops.com/privacy.

AI outputs and autonomous actions

Outputs are produced by AI models. They can be false, incomplete, misleading or out of date. Do not rely on facts in an output without checking them. You decide where human review is needed before an output is used or shared.

Workflows, Studio and external agents connected through our MCP server can act without a person approving each step — send messages, change records and delete data in your connected accounts. You choose what each workflow and access token may do, and where an approval step is required. We do not review actions before they happen, and some cannot be undone. Test workflows before you publish them.

Studio and the agents in your workflows are AI systems. If a workflow talks to or sends messages to people outside your business, tell them they are dealing with AI where the law or a model provider's policy requires it. If you publish AI-generated content to inform the public, label it as AI-generated where the law requires. Make sure the people who build and run workflows in your workspace understand what AI can and cannot do reliably.

Model providers and connected apps

Runs send the data they work on to the AI model providers and connected apps your workflows use. The model providers' current usage policies apply to every run, including Anthropic's Usage Policy, OpenAI's Usage Policies and Google's Generative AI Prohibited Use Policy.

When you connect an app, you authorise neonloops to act in that account as your workflows instruct, and that app's own terms continue to apply to your use of it. Actions your workflows take in connected accounts are your actions.

Acceptable use

Do not use neonloops to break the law, infringe anyone's rights, send spam or distribute malware; to breach the usage policies of the AI providers or connected apps a run reaches; to probe, disrupt or bypass the security, limits or metering of the service; or to resell access to it without our written agreement.

Do not use neonloops or its outputs to develop or train AI models that compete with the models it uses, or to extract or copy those models. Do not use it for medical diagnosis or treatment, or to give legal, medical or financial advice without a qualified professional reviewing that advice first.

neonloops is a general-purpose tool for business workflows. It is not designed or intended for any use prohibited by Article 5 of the EU AI Act, or for any high-risk use listed in Annex III of that Act — such as decisions about hiring, credit, insurance, education, access to essential services, law enforcement or migration. Do not use it for those purposes. If you do anyway, you are responsible for every obligation that follows, including those of a provider of a high-risk AI system.

Do not use neonloops where sanctions or export laws of the EU, Austria or the United States forbid it, or on behalf of anyone those laws restrict.

How we handle illegal content

We do not monitor your content in advance. We act when we receive a notice, or otherwise learn, of illegal content or a breach of these terms. A person reviews every case; we do not use automated tools to decide. We may remove or disable content, pause a workflow, or suspend a workspace, choosing the lightest step that works.

If we restrict anything, we tell the workspace owner what we restricted, why, on which legal or contractual ground, and how to challenge it. To challenge a decision, reply to that message; you can also go to court. Where the law requires, we report suspected crimes that threaten life or safety to the authorities.

To report content on neonloops that you believe is illegal, email hi@neonloops.com with: why you believe it is illegal, where exactly it is, your name and email address, and a statement that your notice is accurate and made in good faith. We confirm receipt, review it promptly and fairly, and tell you our decision and how you can challenge it.

Suspension

We may suspend a workspace that breaks these terms, fails to pay, or puts the service or other customers at risk — with notice where we reasonably can. Suspension ends as soon as its cause is resolved.

Ending the agreement and taking your data

You can end the agreement at any time, including to move to another provider or to your own systems, by telling us at hi@neonloops.com or by deleting your workspace. If you tell us, you choose the notice period, up to two months. After it, a transition period of up to 30 days begins, during which the service keeps running and we help you export your data within reason. If a full export is technically impossible within 30 days, we tell you within 14 days of your notice and may extend the transition period to up to seven months. You can also extend it once, for a period you judge right.

After the transition period you have at least 30 more days to retrieve your data. Then we delete your exportable data and confirm the deletion to you. The agreement ends when your switch is complete.

Exportable data means your workflows and their versions, tables, files, skills, run inputs, outputs and run history, and your usage records. You can export tables, skills, files and usage yourself in the product; for workflows and run history, email us and we send them to you in a machine-readable format (JSON) within the transition period. Our own software is not included. We charge nothing for switching, exporting or data transfer.

We may end the agreement with 30 days' notice by email, or immediately for a serious or repeated breach. When we end it, you have the same time to retrieve your data. When the agreement ends, we charge any usage not yet charged; usage worked up to the end remains payable.

Warranty

We do not promise particular features, availability or results. If a run fails because of a fault on our side, tell us and we will not charge for the minutes that run used. Beyond that, and to the extent the law allows, warranty claims are excluded. This does not apply to defects we concealed from you or to anything we expressly promised in writing.

Liability

We are not liable for slight negligence. For ordinary gross negligence, we are not liable for indirect or consequential loss, lost profits or business interruption, and our total liability is limited to the greater of the amount you paid us in the twelve months before the event giving rise to the claim, or EUR 1,000. For lost data, we are liable only for what it would reasonably cost to restore it from your own copies.

None of these limits apply to intent, egregious gross negligence, personal injury, claims under product liability law, or any other liability the law does not let us limit.

Claims by third parties

If a third party claims against us because of your content, what your workflows do in connected accounts, or your breach of these terms, and you are responsible for it, you will indemnify us for that claim, including reasonable legal costs. We tell you about the claim promptly and let you take part in the defence.

Changes to these terms

We may change these terms for legal, security or product reasons. A change will not remove your right to end the agreement or alter charges for minutes already worked. We tell workspace owners by email at least 30 days before a change takes effect and explain what changes. If you keep using neonloops after that date, you accept the change. If you do not accept it, you can end the agreement before then at no cost.

Law and courts

Austrian law applies, excluding its conflict-of-law rules and the UN Convention on Contracts for the International Sale of Goods. The courts in Vienna, Austria, with subject-matter jurisdiction for the first district (1010 Vienna) have exclusive jurisdiction. We may also bring claims at your registered seat.

General

If one part of these terms is invalid, the rest still applies, and the invalid part is replaced by a valid one closest to its purpose. These terms, the Data Processing Agreement and the rates shown in the product are the whole agreement between us.

You may not transfer this agreement without our consent. We may transfer it to a business that takes over neonloops, and we tell you before we do. Neither of us is liable for delays caused by events outside our reasonable control.

We send notices by email to the workspace owner or in the product; you send them to hi@neonloops.com. Email counts as written form. These terms are written in English, and the English version is the one that applies.

Contact

Questions about these terms? Email hi@neonloops.com. This is also our single point of contact for users and for authorities under the EU Digital Services Act. You can write to us in English or German, and a person reads every message.